General Policy

This is how we roll.

Short version

We play by certain rules. When you do business with us, you agree by these rules. We try our best to do the right thing.

Don’t worry, we also play by the rules set by the Australian Consumer Laws. If your products turned up damaged, we got your back. We’ll either fix or replace the faulty products quick smart. After all, we do want your return custom.

Long version

These terms and conditions apply to all your purchases from Beauty Grace Skin Care Centre (“Beauty Grace, “BG”, “us” or “we). They contain very important information about your legal rights and obligations, including legal limitations and exclusions that apply to you. By placing an order for any product from Beauty Grace, you (“Customer / Consumer”) agree to be bound by the terms and conditions listed on our website. You and Beauty Grace agree that the following terms and conditions are the exclusive terms governing the sales transaction between the Customer and Beauty Grace. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Beauty Grace.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer’s warranty. The manufacturer’s warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Beauty Grace and Customer shall be governed by the laws of the State of New South Wales or as defined by the Australian Consumer Law.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with the Beauty Grace’s invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Beauty Grace and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Beauty Grace and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Limitation of Liability

Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantees (as that term is defined in the Competition and Consumer Act 2010 (Cth) (“CCA”)) when a problem with a product purchased by a consumer is major is limited to:
(a) payment to the consumer of the cost of purchasing the goods; or
(b) replacement of the goods or the supply of equivalent goods; or
(c) payment of an amount equivalent to any drop in value of the goods as a result of the major failure.

Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantee owed to a consumer when a problem with a product purchased by a consumer from us is minor is limited, at our option to:
(a) the replacement of the goods; or
(b) the repair of the goods; or
(c) the payment of the cost or replacing the goods or of acquiring equivalent goods.

All express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise) relating to these terms and conditions, that are not contained in it, are excluded to the fullest extent permitted by law.

Competition and Consumer Act

Nothing in this document excludes, restricts or modifies any condition, warranty, statutory guarantee, right or remedy, implied or imposed by common law, statute or regulation which cannot be lawfully excluded, restricted or modified, which may include the Competition and Consumer Act 2010 (Cth) and corresponding provisions and relevant laws containing implied terms and/or statutory guarantees which operate to protect the purchasers of goods and services in various circumstances.

All our policies

Terms of Service

Details about how we provide our treatments and services in general.

Shipping Policy

Details about how we ship your goods to you.

Privacy Policy

Details on how we handle your information.

Return, Refund, Credit & Warranty Policy

Details on how we handle things that might go wrong.

Payment Policy

Details about how we handle payments.

General Trade Policy

Details about how we generally do business with you.

Product Information & Pricing Policy

Details on how we provide information about products and services on our website.

Lodge a Complaint

If you're not happy about anything, we certainly like to hear about it.

Contact

Get in touch with us here, if you have any questions for just about anything.

Contact Us
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